Wine Ambassador Online Course

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Aimed at building up confidence, efficiency and improving customer service levels, this course focuses on the soft skills needed to optimize wine service and satisfy the expectations of guests. Through lectures, role plays and practical exercises, the student will learn how to properly present and serve wines, manage glassware and temperatures, understand food pairing, increase sales and deal with client expectations. These skills will be validated by an exam at the end of two days of learning.

Duration: 2 Days (09.00 to approximately 17.00 each day)

Price: R3990

Course Content

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Learning Stage 1 - Welcome
Learning Stage 2 - Alcohol Awareness
Learning Stage 3 - What is a Wine Ambassador, History of Sommeliers
Learning Stage 4 - The Hospitality Industry in South Africa, Service Etiquette
Learning Stage 5 - Mise en Place, preparing for service
Lesson Content
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Learning Stage 6 - during service, polishing glasses and tray service
Learning Stage 7 - Etiquette and efficient service
Learning Stage 8 - Basic cellar management and storing wine
Learning Stage 9 - Wine Service 1
Learning Stage 10 - Wine service 2 - Sparkling wine and wine by the glass
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