WINE AMBASSADOR CERTIFICATE

Become the most efficient wine waiter on the floor!

 Course information

Aimed at building up confidence, efficiency and improved customer service levels, this course is focusing on the soft skills needed to optimize the wine service, and satisfy the expectations of the patrons. Through lectures, role plays and practical cases, the student will learn how to properly present and serve wines, manage glassware and temperatures, understand food pairing and deal with clients’ expectations. These skills will be validated by an exam at the end of the full one day of learning. Duration 9 hours 

Previous knowledge required

Although extensive wine knowledge is not required, the applicant must meet the required level of entry for this course by seating the orientation assessment examinationBasic knowledge of wines such as WSET level 1, CWA SA Wines introduction or IWEC Wine level 1 will be expected and the applicant should have one year experience as a waiter in the hospitality industry or equivalent.

 Syllabus

Presentation of wine service rules, and career path toward sommelier. Wine basics to use in the hospitality service - Service preparationGlassware and temperature management. Wine service, bottle and glass, service equipment. Customer services, wine language, service etiquette, recommendations, dealing with complaints, use of language and body language. Food pairing rules, and how to guide patrons while optimizing sales. 

Outcome

At the end of the day, a written exam will validate the knowledge of the students. Pass rate is 60%.

Graduated learners will receive their Wine Ambassador pin so they can proudly display their achievement on the floor. Wine Ambassador Certification is the first step toward becoming a SASA certified Wine Steward, and obtaining the prestigious title of SASA Certified Sommelier.

 Price:  R3500 for the two days at our Cape Town or Johannesburg premises, excluding lunch.


BEER AMBASSADOR CERTIFICATE

Become the most efficient beer person on the floor!

Course information

A full day’s workshop aimed at providing the candidates with a solid basic knowledge of beers, and the skills to optimize the sales and service of beers within the hospitality industry. This workshop is targeted at waiters and floor managers within the higher quality segment of the on-trade market. The aim is to empower candidates to bring added value, improve the image of beers and improve the customer’s experience in a restaurant and up market bar environment

Aimed at building up confidence, efficiency and improved customer service levels, this course is focusing on the soft skills needed to optimize the beer service, and satisfy the expectations of the patrons. Through lectures, role plays and practical cases, the student will learn how to properly present and serve beers, manage glassware and temperatures, understand food pairing and deal with clients’ expectations. These skills will be validated by an exam at the end of the full one day of learning.

 

Previous knowledge required

Applicant should have one year experience as a waiter in the hospitality industry or equivalent.

 

Syllabus

Presentation of beer service rules, Beer basics to use in the hospitality service - Service preparationGlassware and temperature management. Beer service, bottle and glass, service equipment. Customer services, beer language, service etiquette, recommendations, dealing with complaints, use of language and body language. How to add flair and value to beer. Food pairing rules. How to guide patrons while optimizing sales. (see detailed program-Course presented by certified sommeliers)

 

Outcome

At the end of the day, a written exam will validate the knowledge of the students. Pass rate is 50%. Graduated learners will receive their Certificate and their Beer Ambassador pin so they can proudly display their achievement on the floor. Certificate of attendance will be delivered.

 

Price: R3000 for the full day at our Cape Town or Johannesburg premises.